Cancellation, Return, and Exchange Conditions

At Otiket, we aim for the highest quality in all processes, from the production to the delivery of your orders. Our cancellation and return procedures, necessitated by the nature of the printing and labeling industry, are transparently outlined below.

1. Order Cancellation

• Pre-Print Cancellation: After creating your order and uploading your design files (PDF, AI, PSD, SVG, etc.), you can cancel your order without any deductions or penalties before your file goes to print.

• Cancellations During Printing: Once the print approval for your submitted design has been given and the production process has started, it is unfortunately not possible to cancel the order and issue a refund.

• You can submit your cancellation requests via our contact form or our Customer Service line. Refunds for approved cancellations are transferred to your bank account or credit card within 4-5 business days, depending on your payment method.

2. Right of Return and Withdrawal (Custom Production)

• Printed products (labels, packaging, boxes, etc.) ordered through Otiket are produced "customized for individuals and companies" according to your chosen specifications (size, material) and uploaded designs.

• For this reason, in accordance with Law No. 6502 on Consumer Protection, for these products prepared according to your requests, there is no right of withdrawal or standard return option.

3. Seller-Caused Production Errors and Reprints

• If there is a clear defect in the products delivered to you that is entirely due to production or us (e.g., wrong material use, faulty cutting, serious deformation due to machine error), your right to return/exchange is reserved.

• In such cases, the defective product will be inspected, and if the error is confirmed, the products will be reprinted free of charge. * Important Note: During the re-production process, only the original file approved in the order will be used. No changes/corrections to the design or file can be requested at this stage.

4. User (Customer) Caused Errors

In cases of errors arising from designs uploaded by the customer or order selections, no refund or free reprint can be made. Please be sure to check your designs according to the following criteria before placing an order:

• Spelling, grammar, or typography errors in the design file,

• Use of low-resolution or blurry images,

• Incorrect size, dimensions, or choice of printing material (transparent, opaque, coated, etc.),

• Acceptable color and tone differences resulting from the technological nature of the difference between screen display (RGB) and offset/digital printing (CMYK).

5. Return Procedures and Process

If you have a problem that meets the return or reprint conditions, you need to follow the steps below for a quick resolution:

1. Create a Request: After receiving the product, contact our Customer Relations team and report the problem (with photos if necessary).

2. Shipping the Product: Based on your return request, send the products to our address below, free of charge and with payment on delivery, via [Contracted Cargo Company - e.g., Yurtiçi Kargo] using the return code you will be provided.

3. Invoice Requirement: For returns of purchases made with a corporate invoice (e-invoice/e-archive), it is a legal requirement for your company to issue a "Return Invoice" along with the products. Corporate returns without a return invoice cannot be processed.

4. Review and Result: Products are inspected by our Quality Management Department. Once a production error is confirmed, your refund will be processed within 4-5 business days, or your products will be reprinted and shipped, according to your request. Products found to be customer-caused will be sent back to you with payment on delivery.

Product Return and Inspection Address: Otiket Basım Sanayi Ticaret Limited Şirketi Yakuplu Mah. Beysan San. Sit. Dereboyu Cad. No:15/3 Beylikdüzü / İstanbul