DELIVERY AND SHIPPING PROCESS

Order Preparation and Shipping Time Orders placed on otiket.com.tr are made specially for you, based on your request and the product options you choose. Once production is complete, your order is carefully packed and handed to the courier within an estimated 7 business days.

Shipping Company and Free Shipping All our shipments across Turkey are made with DHL. Shipping is free on all orders of 3,500 TL or more; we cover the shipping cost for you.

Special Delivery Requests If you need urgent delivery, a different courier or another special shipping arrangement, contact us on our WhatsApp support line before or right after placing your order. Requests are considered based on operational availability.

Missed Deliveries and Returned Parcels If the courier can't find you at your address, your parcel is taken to the nearest DHL branch. Parcels not collected within the branch holding period are returned to us. The reshipping fee for parcels returned because the recipient wasn't at the address or didn't collect from the branch is paid by the recipient (customer).

Transit and Regional Deliveries Once your order leaves us complete and in good condition and is handed to the courier, transport and delivery are the operational responsibility of the carrier (DHL). If you have any problem or question about your parcel, message us on WhatsApp and we'll gladly follow up to speed things up. Deliveries to military bases, staff housing or restricted areas follow DHL's standard procedures.

What to Check on Delivery When receiving your parcel, always check the outer packaging for tears, crushing or water damage. If there is transit damage, have the courier record a damage report before you accept the parcel. Because the carrier doesn't accept responsibility for damaged items received without a report, we can't process a return or reprint in that case.